Faq

1. Acceptance of Terms

By accessing or using any part of Genetic Vault's website or services, you agree to these Terms of Service, as well as our Privacy Policy and other policies referenced herein. If you do not agree to all of these Terms, please discontinue using our site and services immediately.

2. Eligibility

You must be at least 21 years of age to purchase from Genetic Vault. By placing an order, you affirm that you are legally permitted to purchase and possess clones in your jurisdiction. It is your responsibility to comply with all applicable local, state, and federal laws and regulations.

3. Products and Services

Genetic Vault sells live plant starters and related products. We strive to provide accurate information regarding the care and maintenance of hemp clones, but we cannot guarantee specific outcomes, as environmental factors and care practices vary. By purchasing our clones, you acknowledge the risk of loss due to factors beyond our control.

4. Order Acceptance and Cancellations

All orders placed on our website are subject to acceptance by Genetic Vault. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price, or issues with payment.

If you wish to cancel an order, you must contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.

5. Pricing and Payment

All prices listed on our website are in USD and exclude taxes and shipping costs unless otherwise stated. Genetic Vault reserves the right to change pricing at any time without notice.

We accept various forms of payment, including crypto direct, credit cards and other payment methods available at checkout. By submitting payment information, you agree to the terms of the payment processor. Payments must be received in full before we process and ship your order.

6. Shipping and Delivery

Shipping policies are outlined in our Shipping Policy. Delivery times provided are estimates, and we are not liable for delays caused by carriers or external factors. 

7. Returns and Refunds

Please refer to our Return and Refund Policy for details on our return and refund processes.

8. Intellectual Property

All content, images, logos, and material on Genetic Vault's website, including but not limited to text, graphics, and design, are the intellectual property of Genetic Vault and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, or modify any part of our website without prior written consent.

9. Prohibited Conduct

You agree not to use the website or services for any unlawful purposes, including:

  • Violating any local, state, national, or international laws;
  • Transmitting any harmful, offensive, or illegal content;
  • Interfering with the security or functionality of our website;
  • Engaging in fraudulent or deceptive activities.

10. Disclaimer of Warranties

Genetic vault provides its products and services on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be error-free, secure, or available at all times.

11. Limitation of Liability

To the fullest extent permitted by law, Genetic Vault and its affiliates shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising out of or related to your use of our products, website, or services. This includes damages caused by delays, inaccuracies, or errors on the website or in our services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Genetic Vault, its affiliates, and their respective officers, employees, and agents from any claims, damages, liabilities, or expenses (including reasonable attorney’s fees) arising from your use of our website, products, or services or your violation of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Colorado, without regard to its conflict of law principles. 

14. Changes to Terms of Service

Genetic Vault reserves the right to modify these Terms at any time. We will notify users of any significant changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our website or services following any changes signifies your acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at GeneticVault@protonmail.me